ONLINE PRIVACY POLICY
SYNERGYHOMECARE.COM AND SYNERGYHOMECAREFRANCHISE.COM
Our Commitment to Privacy
SynergyHomeCare.com and SynergyHomeCareFranchise.com (these “Sites”) are
owned and operated by Synergy HomeCare Franchising, LLC (“Synergy HomeCare”
“we,” “our,” or “us”).
Synergy HomeCare knows that your privacy is important to you, and we work hard
to earn and keep your trust.
We have created this Online Privacy Policy (this “Policy”) to let you
know what “personal information” we collect when you use these Sites, how we
use and share the personal information we collect, and how we protect your
privacy. “Personal information” is information that identifies you
personally, either alone or in combination with other information available to
us. Examples of personal information include your name, address, email
address, and credit card information.
Scope of this Policy
This Policy applies only to the personal information we collect at
SynergyHomeCare.com and SynergyHomeCareFranchise.com. Synergy HomeCare
operates a number of other Web sites, including a portal for our existing
franchisees. Our other Web sites are governed by different agreements and
privacy policies.
Questions?
Synergy HomeCare is committed to providing the information you need to make
informed choices about the ways you use these Sites and the personal
information you share with us. If you have any questions about this
Policy or our privacy practices, please contact us by email at privacy@synergyhomecare.com or
by writing us at Synergy HomeCare Franchising LLC, Attn: Privacy Coordinator, 1757
East Baseline Road, Suite 124, Gilbert, AZ 85233.
Your Consent to This Policy
By using these Sites, you are consenting to the collection, use and disclosure
of your personal information as described in this Policy. IF YOU DO NOT
CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS
SET FORTH IN THIS POLICY, YOU MAY NOT USE THIS SITE.
Changes to this Policy
As we add new features and functionality to these Sites, we may need to update
or revise this Policy. We reserve the right to do so, at any time and
without prior notice, by posting the revised version on these Sites.
These changes will be effective as of the date we post the revised version on
these Sites. They will apply only to the personal information we collect
after we have posted the revised version. Your use of these Sites
following any such change constitutes your consent to the terms of the revised
Policy. For this reason, it is important to review this Policy
regularly. If we modify this Policy, we will provide a notice at the top
of this Policy for at least 30 days after the new effective date.
You may access the current version of this Policy at any time by clicking on
the link marked “Privacy Policy” at the bottom of each page of these
Sites. For your convenience, we post the effective date of this Policy at
the top of this page, so that you can see at a glance whether this Policy has
changed since your last visit.
Privacy Notices
This Policy may be supplemented or amended from time to time by “privacy
notices” posted on these Sites. These privacy notices provide a level of
detail that we cannot provide in this more general description of our privacy
practices. For example, certain pages of these Sites contain privacy
notices providing details about the personal information we collect on those
pages, why we need that information, and choices you may have about the ways we
use that information.
Special Features and Password-Protected Areas of These Sites
When you sign up to use a special feature or password-protected area on one of
these Sites, you may be asked to agree to special terms governing your use of
the special feature or password-protected area. In such cases, you will
be asked to expressly consent to the special terms, for example, by checking a
box or clicking on a button marked "I agree." This type of
agreement is known as a "click-through" agreement. If any of
the terms of the click-through agreement are different than the terms of this
policy, the terms of the click-through agreement will supplement or amend this
policy, but only with respect to the matters governed by the
"click-through agreement."
What Personal Information Do We Collect Through
These Sites?
Information You Provide.
We collect the personal information you knowingly provide (using your mouse and
keyboard) when you use these Sites. The information we collect depends on
how you use these Sites. For example, we ask for your email address
and zip code so that we can send you information that is relevant to users in
your geographic area.
Information Sent to Us by Your Web Browser.
We collect information that is sent to us automatically by your Web browser.
This information typically includes your IP address, the name and version of
your operating system, the name and version of your browser, the date and time
of your visit, the address of the site you were visiting before you accessed
one of these Sites, and the pages you visit. Please check your browser if
you want to learn what information your browser sends or how to change your
settings.
This information does not identify you personally.
Generally, we use this information to improve these Sites and make them more
compatible with the technology used by our visitors. In most cases, we do
not link the information sent by your browser to information that identifies
you personally. We do, however, review our server logs – which contain
visitors’ IP addresses -- for security purposes, such as detecting intrusions
into our network. If we suspect criminal activity, we may share our
server logs with the appropriate investigative authorities who could use that
information to trace and identify individuals.
Cookies and Similar Technologies.
We use "cookies" and other Web
technologies to collect information and support certain features of these Sites.
For example, we may use these technologies to
·
collect information about the ways visitors use
these Sites – which pages they visit, which links they use, and how long they
stay on each page;
·
to manage and determine the
effectiveness of our advertising campaigns;
·
to support the features and functionality of
these Sites — for example, to save you the trouble of reentering information
already in our database; and
·
to personalize your experience when you use
these Sites.
Generally, the information we collect using
these Web technologies does not identify you personally. If, however, you
have created a user identity, for example, by subscribing to our e-Newsletter,
we may link the information we collect using cookies and other Web technologies
to other information that identifies you personally.
If you do not wish to receive cookies, you may set your
browser to reject cookies or to alert you when a cookie is placed on your
computer. You may also delete our cookies as soon as you leave these
Sites. Although you are not required to accept our cookies when you visit
these Sites, if you set your browser to reject cookies, you will not be able to
use all of the features and functionality of these Sites.
How Does Synergy
HomeCare Use Your Personal Information?
Generally.
We use the personal information we collect through these Sites
·
to provide the information and services you
request;
to contact you with information and
offers we believe will be of interest to you;
·
to invite you to participate in surveys and
provide feedback to us;
·
to provide you with a personalized experience
when you use these Sites;
·
to provide you with effective customer service;
·
to better understand your needs and interests;
·
to improve the content, functionality and
usability of these Sites;
·
to improve our products and services;
·
to improve our marketing and promotional
efforts; and
·
for any other purpose identified in an
applicable Privacy Notice or other agreement between Synergy HomeCare and you.
Franchise Opportunities. If you use SynergyHomeCareFranchise.com to submit an inquiry
regarding franchising opportunities, we will use your personal information to
respond to your inquiry and we will add your information to our mailing list
for potential franchisees. From time to time, we may send you information
about franchising opportunities and special events for potential
franchisees.
Your Choices. To learn more about the choices you have
about the ways we use your personal information, please click here.
How
Does Synergy HomeCare Share My Personal Information?
Service Providers. We share
personal information with companies and organizations that perform services on
our behalf, for example, companies that provide support services to us (such as
web hosting services) or that help us market our products and services (such as
third-party e-mail marketing companies). These third parties are required
by contract to use the personal information we share with them only to perform
services on our behalf and to treat your personal information as strictly
confidential.
Business
Transfers. Your personal information is a business asset of
Synergy HomeCare. It may be transferred to a company that has acquired
the stock or assets of Synergy HomeCare or one of our businesses, for example,
as the result of a sale, merger, reorganization or liquidation. If such a
transfer occurs, the acquiring company’s use of your personal information will
still be subject to this Policy and the privacy preferences you have expressed
to us.
Compliance
With Laws and Protection of Our Rights and the Rights of Others.
We may disclose personal information when we, in good faith, believe disclosure
is appropriate to comply with the law, a court order or a subpoena. We
may also disclose personal information to prevent or investigate a possible
crime, such as fraud or identity theft; to enforce a contract, or to protect
our own rights or property or the rights, property or safety of our users or
others.
Aggregate
Information. We share statistics based on information
collected through these Sites with our franchisees and other companies.
These statistics do not identify you personally.
As Described in a Privacy Notice.
We reserve the right to disclose your personal information as described in any
Privacy Notice posted on the Web page (or area) where you provide that
information. By providing your personal information on that Web page you
will be consenting to the disclosure of your personal information as described
in that Privacy Notice.
As Described in a Click-Through Agreement.
We reserve the right to disclose your personal information as described in any
click-through agreement to which you have agreed.
Your Choices
In General
We respect your right to make choices about the ways we
collect, use and disclose your personal information. In most cases, we will
ask you to indicate your choices at the time we collect your personal
information. We also include an “opt-out” link in any promotional email
we send you, so that you can inform us that you do not wish to receive such
communications from us in the future.
If, at any time, you wish to be removed from our mailing lists, please let us
know by sending us an email at privacy@synergyhomecare.com,
or write us at Synergy HomeCare Franchising LLC, Attn: Privacy Coordinator, 1757
East Baseline Road, Suite 124, Gilbert, AZ 85233. Be sure to provide the information we will
need to find you on our lists. Please give us a reasonable amount of time
to remove your contact information from our lists.
How Can You Access, Update or Correct Your
Personal Information?
If you wish to access, update or correct your personal
information, please send us an
email at privacy@SynergyHomeCare.com, or
write to us at Synergy HomeCare Franchising, 1757 East Baseline Road, Suite
124, Gilbert, AZ 85233. We will respond to you within a reasonable time and
within the time limits established by applicable law. We may ask you for
additional information to verify your identity. In most cases, we will
provide access and correct or delete any inaccurate information you
discover. In some cases, however, we may limit or deny your request if
the law permits or requires us to do so or if we are unable to verify your
identify.
How Does Synergy HomeCare Protect Personal
Information?
We take commercially reasonable precautions to provide a
level of security appropriate to the sensitivity of the personal information we
collect. Although we use commercially reasonable measures to help protect
your personal information against unauthorized use or disclosure, we cannot
guarantee the security of information provided over the Internet or stored in
our databases.
Password Protected Areas of These Site
For your protection, certain areas of these Sites are
password protected. You are responsible for maintaining the
confidentiality of your passwords. We have the right to assume that
anyone accessing these Sites using a password assigned to you has the right to
do so. You will be solely responsible for the activities of anyone
accessing these Sites using a password assigned to you, even if the individual
is not, in fact authorized by you. If you have reason to believe that
your password has been compromised or used without authorization, you must promptly
change it using the functionality provided on these Sites.
Links to Third-Party Web
Sites
These Sites may contain links to Web sites
operated by other organizations, including Web sites operated by our
third-party service providers and other third parties. This Policy does
not apply to personal information collected on any of these third-party Web
sites. When you access third-party Web sites through a link on these
Sites, please take a few minutes to review the privacy policy posted on that site.
Children
Synergy HomeCare recognizes the importance of protecting the privacy
of children. We will not knowingly collect any personal information from
children under the age of thirteen years. When a user discloses personal
information on SynergyHomeCare.com, the user is representing to us that he or
she is an adult. If a child has provided SynergyHomeCare.com with personally
identifiable information, we ask that a parent or guardian call our Consumer
Care Line at 888-659-7771, and we will do our best to delete the child's information from our
records.
International
Synergy HomeCare is a United States limited liability company. We
control and operate these Sites from within the United States. Our online
privacy practices are governed by the laws of the United States and Arizona,
which may differ from privacy laws in your state or home country. By submitting
your personal information to these Sites, you consent to the transfer of your
personal information to any country and its use and disclosure in accordance with
U.S. federal and Arizona law and with this privacy policy.
English Language Version is Official Online Privacy Policy
This English-language version of our Policy is Synergy HomeCare official
statement of its online privacy practices. In case of any inconsistency between
this English-language privacy policy and its translation into another language,
this English-language document shall control.
Governing Law
This Policy is governed under the laws of the State of Arizona,
United States of America without regard to its conflicts of law provisions.
Last updated: December 2009